Refund Policy

Last updated: 29 September 2026

We want you to be happy with LevelOne Desk (Staging). This policy covers payments for paid plans.

7-day money-back guarantee. If you're not satisfied, ask for a refund within 7 days of your first payment for a plan and you'll get a full refund.

1. Try before you pay

New organizations get a free trial and can use the Free plan with no card, so you can check the Service fits before paying.

2. What can be refunded

The first payment of a monthly or yearly plan, if you ask within 7 days of that payment.
Charges made in error, such as a duplicate payment.
Renewals are not refunded, except where the law requires it. Cancel before the renewal date to avoid the next charge.

3. How to ask

Email rehanrajpoot946@gmail.com with the email address used at checkout, or reply to your Paddle receipt. Payments are processed by our reseller Paddle.com, which issues the refund to your original payment method, usually within 5 to 10 business days.

4. Cancelling

You can cancel at any time from the billing portal (Plan page → Manage billing). Your plan stays active until the end of the paid period and then moves to the Free plan. Your data isn't deleted when you cancel.